Terms and Conditions

General Rental, Booking and Insurance Conditions

Age

You must be at least 20 years old to rent passenger cars, 23 years old to rent jeeps and SUV-s and 25 years old to rent Luxury cars and minivans. Drivers under the minimum age may drive by paying a Young Driver Fee of ISK 1000 per day for each category of vehicle.

Driving License

The driver must present a valid driver’s licence held for a minimum of one year. An International Driving Permit is also required if the national driver’s licence is not in the Roman script (for example in Cyrillic or Chinese script). Vehicles for nine passengers and more require a D driving licence or a B licence which has been issued before March 1988.

Payment options

No rentals can take place without the main driver having a major credit card present issued in his name. Acceptable credit cards are: MasterCard, Visa and American Express. Prepaid credit cards and debit cards cannot be accepted!

An authorization from the credit card will be taken at the start of all rentals as a security hold, even if the cost of the rental is covered by a pre-paid voucher. This authorization may be used to cover any extra services and products contracted, any potential additional charges such as fuel, additional days or any miscellaneous charge (deep cleaning, collection fee etc). Payment by cash is not accepted at any time.

Taking your vehicle outside the country

Vehicles must not be taken out of the country of rental.

Insurances - waiver and protection options

Collision Damage Waiver (CDW)

Collision Damage Waiver reduces your liability in case collision damages occur to the vehicle during your rental. The liability is reduced to 195.000 ISK for passenger cars and to 360.000 ISK for jeeps, vans and luxury cars. 

CDW is available at every location. The costs and excess charges are detailed in the table below. If your rate includes CDW this cost is already included in your rental price.

*Damages caused by sand and ash are not covered by this insurance policy.

Super Collision Damage Waiver (SCDW)

Super CDW waives the excess you would pay in case collision damages occur to the vehicle. Super CDW includes Front Windscreen Protection if the damage to the windscreen is a collision damage.

*Damages caused by sand and ash are not covered by this insurance policy.

This coverage is only available at the rental stations.

Theft Protection (TP)

Theft Protection is included in CDW. This policy reduces your liability if the vehicle is stolen during the rental. The liability is reduced to 195.000 ISK for passenger cars and to 360.000 ISK for jeeps, vans and luxury cars. 

Super Theft Protection (STP)

Super Theft Protection is included in SCDW insurance. this policy waives the liability in case the vehicle is stolen during the rental.  

Sand and Ash Protection (SAP)

Sand and Ash Protection lowers the liability of the renter in case sand and ash caused damages occur to the vehicle during the rental. The liability is reduced to 195.000 ISK for passenger cars and to 360.000 ISK for jeeps, vans and luxury cars. 

*This coverage is only available at the rental stations.

Personal Accident Insurance 

Personal Accident Insurance is included in the rental price.

The maximum coverage in case of personal injury (per person) is 280.000.000 ISK

Third Party Liability

Third Party Liability covers drivers in case of damage, including damage to passengers and their property, when using our vehicles. Third Party Liability is included in the rental price.

The maximum coverage in case of damage to property is 433.000.000 ISK.
The maximum coverage in case of personal injury is 3.740.000.000 ISK.

Negligent and wilful damage is not covered by any insurance.

Delivery and collection

A free pick up service from Hotels and Guesthouses is provided on request within Reykjavík.

*Pick up from Reykjavík to Keflavík International Airport is not available.

Fuel charges

Vehicles are supplied with a full tank of fuel at the start of the rental. To avoid refuelling charges you must return the car with a full tank of fuel. In case of Fuel Up Front Option is taken out, the option will be fully charged, unless the car us returned with a full tank of fuel. Fuel up Front Option is not partially refundable!

Collecting and returning your vehicle

If your flight is delayed and you arrive out of office hours, no additional charge will apply. This only applies if you enter your flight number in your booking.

If you are late we will guarantee your rental for 24 hours. After this time your reserved car may be released and rented to another customer, or a late arrival fee may apply.

Out of office hours - Return 

If the vehicle is returned out of office hours the driver is liable for damage or theft until the car has been inspected by a member of our staff.

You may return the vehicle out of hours if you request this at the time of booking. There is no charge for this service.
Keys can be deposited in the key drop box at the rental location as per the rental agent’s instructions.

Pre-pay terms & conditions

This online reservation facility (whether the reservation is confirmed or not) does not constitute a contract for the supply of vehicle rental services. A contract takes effect upon the start of the rental and will be governed by the law of the country of rental. In case we are unable or at our discretion decline to provide rental services, a full refund of the prepaid amount will be issued.

Our prepaid vouchers showing a specified value will be accepted as a means of payment of the reservation charges at rental counters. The voucher must be accompanied by a credit card both for security and to cover the charges not included in the voucher value, such as fuel, extras, additional days, or any miscellaneous charge (deep cleaning, collection fee etc).

All rentals may be subject to additional surcharges (e.g. for special equipment, additional drivers, young drivers, optional insurances, fuel etc.). You will also be subject to standard rental conditions as to eligibility to rent including (but not limited to) the possession of a valid driver’s license, the satisfaction of minimum age requirements and arrangements regarding payment of rental charges (including pre-authorised charges and credit checks where applicable) that we require. You must fulfil all rental qualifications and requirements at the time of pick-up; it will not be sufficient for you to meet them at the time of reservation.

The voucher is valid only for the dates and value specified.

Amendments

If a prepaid reservation needs to be amended, the original voucher will be cancelled, the original amount refunded by means of a credit to the customer's credit card. A new voucher will be issued showing a value to reflect the modified reservation. The customer's credit card will be debited with the new charge.

Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below.
All requests to amend a booking will be subject to normal availability of the requested vehicle.
Prices may change between the date of the original booking and the amended booking, in which case the later prices will apply.

Please note that amendments can only be made by sending an email to avis@avis.is or calling +354-5914000. 

Cancellations

Customers may cancel a prepaid booking free of charge and receive a full refund in case we are advised 3 days prior to pick-up date.

For cancellations of rentals with less than 3 days’ notice, a cancellation fee of 40 EUR will be applied.

Please note that cancellations can only be made by sending an email to avis@avis.is or calling +354-5914000. 

Unused days / No shows

There will be no refund for unused rental days on a prepaid voucher when the rental period is shortened.

There will be no refund if the customer fails to show for a rental that has not been cancelled prior to the start date.

Extensions

If a rental period extension needs once the car has been picked up, local rental rate and policy will apply for the additional days and the additional charges will be settled by customer's credit card. Extensions are subject to availability.